Domestic Shipping:

Complimentary standard delivery on all orders over AUD$200 delivered within Australia. All orders under AUD$200 will be charged a flat shipping rate of AU$10 for standard delivery.Express Shipping is also available within Australia only for $25 delivery fee. For Wholesale orders, shipping is calculated per order. 

International Shipping:

For shipping outside Australia and New Zealand, please contact us at Enquiries@curatd.au or call us at +61 405 118 101. Our team is ready to assist you with cost and shipping time.

Returns Policy

We do not offer refunds for change of mind but can issue you a credit note, valid for 6 months.
However, should you receive a faulty or incorrect item, please contact our customer service team by email at info@curatd.au within 24 hours of receiving the goods, and provide your order number or receipt and a photo of the goods and the packaging it arrived in so that we can assess your claim and get it resolved as soon as possible for you. Goods assessed as faulty or damaged need to be returned to us within 7 days of delivery. Items should be returned new, unused and in the original packaging, no other packaging will be accepted. Returned items that have been used will not be accepted and will be returned to the customer.
We are happy to offer an exchange or credit note if you want to return a purchase that does not meet your expectations. You will need to notify us by mail at info@curatd.au, within 24 hours to advise that this is what you intend to do.

Exchange Policy

To be eligible for exchange your item must meet the below requirements:
• Items need to be sent back to us within 7 days of delivery
• Items should be returned new, unused, and in the same condition that you received it. and in the original packaging.
• Returned items that have been used will not be accepted and will be returned to the customer.
• Items must not be on sale. Items purchased with a promotional code or discounted are deemed sale items and will not be eligible for exchange.

Please send the goods back to us as soon as you have notified us of your intention to return. Once we have received your return and determined it to be in the same condition as it was sold to you we will notify you via email with the approval of your return claim.
Please note if the goods arrive back to us damaged or not in ‘as sold’ condition your return will be rejected. Please ensure that fragile items are carefully packaged for return in the same way we delivered to you. You may like to consider purchasing insurance as we will not be responsible if your return is not received by us. Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Unless your item is found to be defective or damaged on delivery, you will be responsible for paying for your own shipping costs to return and exchange your item as our shipping costs are strictly non-refundable. The same applies if you received free shipping with your original purchase. We will either deduct the cost of the original shipping from the credit note or you will need to pay the shipping cost to redeliver the exchanged items.

GIFT CARDS

Gift cards can only be redeemed for merchandise and not cash. If the total amount on a gift card is not redeemed in a single purchase, the balance remains on the gift card and can be redeemed on a future purchase.

Please note, Gift Cards are considered non-refundable, non-transferable, and cannot be exchanged for cash.